Regulatory Compliance

1. Data Controller

The data controller responsible for your personal data is Signaltor, registered at 551002 | nr. 410 | Mun. Medias, Jud. Sibiu | Romania, Romania. For all data protection inquiries, contact our designated Data Protection Officer at [email protected].

2. Data Collection & Processing

We collect and process personal data exclusively for legitimate business purposes as defined under Article 6(1)(b) and 6(1)(f) of the EU GDPR. The categories of data collected include:

• Contact identifiers (name, email address, telephone number) submitted through inquiry forms
• Communication records maintained for service delivery and quality assurance
• Technical metadata including IP addresses, browser specifications, and access timestamps for security monitoring
• Payment processing data handled exclusively through PCI DSS-compliant third-party processors

3. Legal Basis for Processing

Your personal data is processed under the following legal bases as defined in Article 6 of the EU GDPR:

• Contractual Necessity (Art. 6(1)(b)): Processing required for the performance of our service agreements
• Legitimate Interest (Art. 6(1)(f)): Processing necessary for our legitimate business interests in service improvement and security
• Consent (Art. 6(1)(a)): Processing based on your explicit consent for optional marketing communications

4. Data Retention

Personal data is retained only for the duration necessary to fulfill the purposes for which it was collected. Contractual data is maintained for the duration of the service agreement plus five (5) years in compliance with Romanian commercial record-keeping requirements. Marketing consent data is retained until withdrawal of consent.

5. Data Subject Rights

Under the EU GDPR, you possess the following rights regarding your personal data:

• Right of Access (Art. 15): Request confirmation of data processing and obtain copies of your personal data
• Right to Rectification (Art. 16): Request correction of inaccurate personal data
• Right to Erasure (Art. 17): Request deletion of your personal data where processing is no longer necessary
• Right to Restriction (Art. 18): Request limitation of processing under specific circumstances
• Right to Portability (Art. 20): Receive your personal data in a structured, machine-readable format
• Right to Object (Art. 21): Object to processing based on legitimate interests, including direct marketing

6. International Transfers

Your data is processed within the European Economic Area (EEA). Where transfers outside the EEA are necessary, we implement appropriate safeguards under Chapter V of the EU GDPR, including Standard Contractual Clauses (SCCs) approved by the European Commission.

7. Supervisory Authority

You have the right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP) if you believe your data protection rights have been infringed.

1. Cookie Definitions

Cookies are small text files stored on your device when you access our website. They enable us to recognize your browser and remember certain information about your session and preferences.

2. Essential Cookies

These cookies are strictly necessary for the operation of our website. They enable core functionality such as security, session management, and accessibility. You cannot opt out of these cookies as the website would not function properly without them.

• session_id: Maintains your session state across page requests (Duration: Session)
• cookie_consent: Stores your cookie preference selection (Duration: 12 months)
• csrf_token: Protects against cross-site request forgery attacks (Duration: Session)

3. Analytics Cookies

Optional analytics cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. These cookies are only activated with your explicit consent.

• _ga / _gid: Google Analytics cookies for anonymous visitor statistics (Duration: 24 months / 24 hours)
• _gat:

4. Managing Cookies

You can manage your cookie preferences through our cookie consent banner displayed on your first visit. You may also configure your browser to refuse cookies or to indicate when a cookie is being sent. Please note that disabling essential cookies may impair the functionality of our website.

5. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We do not control these third-party cookies. Please refer to the respective third-party privacy policies for further information.

1. General Refund Framework

Signaltor is committed to delivering services that meet the specifications outlined in our service agreements. Refunds are evaluated based on the completion status of project milestones and the terms defined in individual service contracts.

2. Milestone-Based Assessment

Service delivery follows a milestone-based progression. Refund eligibility is determined by the completion status of defined project phases:

• Pre-Discovery Phase: Full refund available if cancelled before initial discovery work commences
• Discovery Phase Complete: 25% of project fee retained to cover diagnostic and analysis work performed
• Architecture Phase Complete: 50% of project fee retained for architectural design and specification work
• Build Phase In Progress: Refund evaluated based on percentage of deliverables completed vs. remaining
• Post-Deployment: No refund available for completed and deployed work; support period adjustments may apply

3. Non-Delivery Compensation

In the event that Signaltor fails to deliver contracted services due to circumstances within our control, you are entitled to a proportionate refund calculated based on the percentage of services not rendered. Such refunds will be processed within fourteen (14) business days of the written refund request.

4. Request Procedure

Refund requests must be submitted in writing to [email protected] with the subject line "Refund Request - [Project Reference]". Requests must include the original service agreement reference number and a description of the grounds for refund. We will acknowledge receipt within two (2) business days and provide a resolution within ten (10) business days.

5. Dispute Resolution

Any disputes arising from refund decisions may be escalated through the Romanian Consumer Protection Authority or resolved through binding arbitration as defined in the Terms of Service. Signaltor is committed to fair and transparent resolution of all commercial disputes.

1. Service Agreement

These Terms of Service ("Terms") govern the provision of digital engineering services by Signaltor, registered at 551002 | nr. 410 | Mun. Medias, Jud. Sibiu | Romania, Romania. By engaging our services, you agree to be bound by these Terms in their entirety.

2. Scope of Services

Services are defined in individual Statement of Work (SOW) documents executed between the parties. Signaltor shall deliver services in accordance with the specifications, timelines, and acceptance criteria defined in the applicable SOW. Any modifications to the scope require written change orders signed by both parties.

3. Payment Terms

Payment schedules are defined in individual SOWs. Standard payment terms are:

• Milestone Payments: Invoiced upon completion of defined project milestones
• Net Terms: Payment due within fifteen (15) days of invoice date
• Late Payment: Interest accrues at 0.05% per day on overdue amounts
• Currency: All amounts denominated in Euros (€) unless otherwise specified

4. Intellectual Property

Upon full payment, all intellectual property rights in deliverables created specifically for the client under the SOW transfer to the client. Signaltor retains ownership of pre-existing frameworks, methodologies, and general-purpose tools utilized in service delivery. Background IP is licensed to the client on a perpetual, non-exclusive basis for their internal use.

5. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information exchanged during the engagement. This obligation survives termination of the service agreement for a period of three (3) years. Exceptions apply for information that becomes publicly available through no fault of the receiving party.

6. Limitation of Liability

Signaltor's total aggregate liability under any service agreement shall not exceed the total fees paid by the client under that agreement. Neither party shall be liable for indirect, incidental, consequential, or punitive damages. These limitations do not apply to breaches of confidentiality or intellectual property rights.

7. Governing Law

These Terms are governed by the laws of Romania. Any disputes arising from these Terms shall be submitted to the exclusive jurisdiction of the courts in Sibiu, Romania. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to these Terms.

8. Termination

Either party may terminate a service agreement with thirty (30) days written notice. Termination for cause requires written notice specifying the material breach and allowing a fifteen (15) day cure period. Upon termination, the client shall pay for all services rendered up to the effective date of termination.